Return policy

At Elegrenz, we want you to be completely satisfied with your purchase. If you’re not happy with an item, our Return Policy outlines how we handle returns and refunds.

1. Eligibility for Returns

Return Window: We accept returns within 30 days of the original purchase date.
Condition: To be eligible for a return, items must be in their original condition, unused, and with all tags and packaging intact.
Non-Returnable Items: Certain items are non-returnable, including:
- Sale items (if applicable)
- Gift cards
- Personalized or custom-made products

2. Return Process

Contact Us: To initiate a return, please email our support team at [Your Support Email] with your order number and reason for return.
Return Authorization: Once approved, we will provide instructions on how and where to send your item. Items sent back to us without a prior return request cannot be accepted.
Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the item was received damaged or incorrect.

3. Refunds

Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Processing: If approved, refunds will be processed within [X] business days to your original payment method. Please note that it may take additional time for your bank or credit card provider to process the refund.
Partial Refunds: In certain cases (e.g., item not in original condition, damaged packaging), we may approve partial refunds.

4. Exchanges

If you need to exchange an item for a different size or color, please reach out to us at [Your Support Email]. Exchanges are only available for the same product and are subject to availability. If the item is out of stock, we will process it as a return instead.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.