Shipping policy
Welcome to Elegrenz! We're committed to getting your orders to you as efficiently as possible. Below is an overview of our shipping policy.
Processing Time
- Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- Shipping Notification: You’ll receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
We offer the following shipping options:
-
Standard Shipping (Free on orders over $50):
- Estimated delivery time: 7-14 business days.
-
Express Shipping:
- Estimated delivery time: 3-7 business days.
- Additional costs apply depending on your location.
Please note that delivery times are estimates and may vary due to factors outside of our control.
International Shipping
- We ship worldwide! International shipping rates and times will vary based on your location.
- Customs and Import Taxes: Customers are responsible for any customs or import taxes that may apply to international orders.
Order Tracking
Once your order has shipped, you will receive a tracking number via email to monitor your package's journey.
Shipping Restrictions
- We currently do not ship to [list any restricted locations if applicable].
Lost, Stolen, or Damaged Packages
- Elegrenz is not responsible for packages lost or damaged in transit. If your package is lost or damaged, please reach out to the carrier directly.
Contact Us
If you have any questions or need assistance with your order, please contact our support team at .elegrenzofficial@gmail.com